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The Sage Thought Leadership Podcast is dedicated to the possibility that entrepreneurs continue the work of creation. We celebrate them by allowing them to tell their stories and share their knowledge with others. In doing so we energize the success of businesses around the world through the imagination of our people and the power of technology.

Aug 9, 2021

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Ken Schmidt from, based in London, Ontario, Canada. In this episode Ken reflects on the changes that working from home has meant for businesses investing in CRM, the extensive usage he has made of web self-service for customers and Jeff reflects on the rise of collaborative tools and their resonance with CRM, posing thoughts to Ken about the concept of a digital assistant.