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The Sage Thought Leadership Podcast is dedicated to the possibility that entrepreneurs continue the work of creation. We celebrate them by allowing them to tell their stories and share their knowledge with others. In doing so we energize the success of businesses around the world through the imagination of our people and the power of technology.

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  2. Thought Leader - David G. Ewing on Systematizing Customer Experience

Thought Leader - David G. Ewing on Systematizing Customer Experience

Apr 4, 2024

Summary

David G. Ewing emphasized the importance of mapping individual customer journeys, utilizing a systematic approach encompassing systems, processes, culture, and incentives to deliver exceptional customer experiences. He highlighted examples that exemplified the power of empathy and cultural values in providing meaningful customer service. Finally, David promoted his newsletter focused on sharing exceptional customer experience stories.

More about

David G. Ewing , CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude engineering graduate, David's leadership has earned motive a spot on the Inc 5000 list. As president of the entrepreneurs association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son’s robotics team.